Flow form Associating a service level with an assignment in Process Modeler
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You can associate a service-level agreement with an assignment or an assignment service. The service-level agreement can define a goal and a deadline for processing this assignment, and can execute activities if the goal or the deadline is not met. This assignment-level service-level agreement is distinct from any service-level agreement associated with the entire flow.

At runtime, an internal countdown clock (measuring the completion of the assignment against the goal and deadline times computed from the service-level agreement) starts when the assignment is created.

A user who receives an assignment is expected to complete it before the goal time interval is reached.

indicates that a service-level agreement is applied to an assignment or assignment service shape in the flow.

Adding a service-level agreement to an assignment or assignment service

1. On the flow Diagram tab, open the properties panel using one of the following:
   • Double-click the appropriate shape.
   • Right-click the shape and select Properties from the drop-down menu.
   • Click the shape, then click the shape properties icon () on the toolbar.
2. When the Properties panel appears, complete the field as described in the table below.
3. Click  Apply   when finished.

Allowing users to reset service levels

Optionally, your application can allow all users or selected users to change or remove the service-level agreement associated with a specific assignment, through a local flow action included with the assignment shape. Copy and adapt the standard flow action Work-.ChangeWorkSLA as needed. Include the action as a choice in the flow, and then ensure that the appropriate users have an associated privilege to see and choose it.

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