Dynamic views are standard forms that are automatically managed by your application for each case type that you define. By default, they display the fields in the contextual data model during different events, such as creation and resolution, in the life cycle of a case.
The following table lists the dynamic views that you can configure.
Name |
Label at run time |
Purpose |
|
|
Create |
[None] |
Prompts a user to provide information about a case, prior to processing the first step in the case life cycle |
|
|
Edit |
Edit details |
Allows a user to modify case information at run time, when the Edit button or Actions > Edit Details menu is clicked |
|
|
Review |
Case information |
Presents case information to a user in a read-only format. |