Deleting an association between interactions and customer IDs

Interactions generate IDs that need to be associated through different channels and devices with a known customer ID. When you no longer need such associations, use the Call instruction with the Data-Decision-IH-Association.pyDeleteAssociation activity to remove the two association records.

Note: You can combine identity matching in your activities by adding the Call Data-Decision-IHAssociation. pySaveAssociation and Call Data-Decision-IH-Association.pyDeleteAssociation methods.

1. Create an instance of the Activity rule by selecting Activity from the Technical category.

2. In the activity steps, use the Call Data-Decision-IH-Association.pyDeleteAssociation method.

3. Click the arrow to the left of the Method field to expand the method and specify its parameters:

   • Subject ID that represents the customer ID

   • Association ID that represents the ID that was captured in anonymous interactions.

4. Click Save.

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