Routing an assignment to a work queue

You can route an assignment to a work queue that is shared by users with the same role in your application. By sending an assignment to a group of users, you can ensure that a task in a case is processed by the next available user.

1. Open a flow by searching for it or by using the Application Explorer.

2. On the Diagram tab of the Flow form, double-click an assignment to open the Assignment properties dialog box.

3. Configure the routing options for the assignment to use a work queue.

   To use a static work queue:

   1. In the Routing section, select Workbasket from the Route to list.

   2. In the autocomplete field that is displayed, press the Down Arrow key and select a work queue.

   To use a dynamic work queue that is set by a router activity:

   1. In the Routing section, select Custom from the Route to list.

   2. In the Assignment type list, select WorkBasket.

   3. In the Router field, press the Down Arrow key and select a router activity that sets the AssignTo property to the name of a work queue.

   4. If the router activity accepts parameters, enter values for those parameters in the fields that are displayed in the Parameters section.

      For example, you can pass the name of a work queue and a list of required skills when you use the Work-.ToSkilledWorkbasket router activity.

   5. Optional: To handle the case where a work queue is not found by the router activity, in the Advanced section click Assignment details, and then select the Use current operator when basket not found check box.

      At run time, the assignment is routed to the worklist of the user who is currently processing the case.

   To use a dynamic work queue that is set by business logic:

   See Assigning a custom task to a user.

4. Click Submit to close the Assignment properties dialog box.

5. Click Save.

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