You can create a ticket to help manage business exceptions or errors in a case.
In the header of Designer Studio, click + Create > Process > Ticket.
On the Create form, enter values in the fields to define the context of the ticket.
Options include:
Label — Describes the purpose of the ticket.
Apply to — Applies a scope to the ticket, by associating the ticket with a class and its inherited classes.
The class controls which rules the ticket can use. It also controls which rules can call the ticket.
Add to ruleset — Identifies the name and unlocked version of a ruleset that stores the ticket.
Identifier — Creates a unique identifier for the ticket.
You can keep the default value or click Edit to manually define an identifier.
Click Create and open to open the Ticket form.
Click Save.
You can make your ticket functional by setting and activating it in different flows in the life cycle of a case.