You can define date ranges for planned absences, such as vacations, in Data Designer. By sharing your availability with your team, you can ensure that assignments are routed to a substitute user or team until you return to work.
In the Designer Studioclick your initials to display Operator menu and then click Profile.
Click Availability to open the Operator Availability dialog box.
In the Unavailable From and Until fields, enter dates that signify when you are unavailable. You can define more than one unavailability
period.
In the Assignee type list, select whether a specific operator or a workbasket receives assignments while you are absent.
Optional: To define custom logic that decides how assignments are routed, enter the name of a decision tree in the Lookup in Decision Tree field.
In the Default to assignee field, type the name of a user who receives assignments when your application cannot find a valid substitute user or work queue.
Click Submit to close the Operator Availability dialog box.