Enabling intent analysis

Enable intent analysis in your application to automatically detect the intention of the person who produced a piece of content. Through intent analysis, you can better understand the needs of your customers, decrease churn, and more quickly react to customer issues.

1. In the Records panel, click Decision > Text Analyzer.
2. Open the Text Analyzer rule that you want to edit.
3. On the Select Analysis tab, in the Intent section, select the Enable intent analysis check box.
4. In the Intent model field, press the Down Arrow key and select the default pzDefaultIntentModel model.
5. Click Save.

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