Creating a hierarchy of case types
You can use the Case Type Explorer to create a hierarchy of case types in your application. By defining parent-child relationships, you can model dependencies in your application and share data among cases.
CAUTION:
Do not use the Create form to create case types, because it does not generate the standard rules that make a case type functional.
- To reuse case types from a built-on application, import case types.
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Extend top-level case types by adding child case types in one of the following ways:
- To track the development of the functionality that a case type provides, add subfeatures to the feature that corresponds to the case type.