Setting up push notifications in a mobile app

For a custom mobile app that is built in Designer Studio , you can set up automatic push notifications to a mobile device. These notifications can indicate that an action might be required, a status update is available, or a case was approved. If your Pega Platform instance is configured to use the HTTPS protocol, users can approve and reject cases without opening a custom mobile app. Additionally, if their mobile devices use Android 7.0 or later, or iOS 9.0 or later, users can respond to Pulse messages posted in cases from the notification screen. If the custom mobile app is running in the foreground, notifications are handled by the app.

Push notifications sent from Pega Platform are delivered to all the devices on which a user had logged in to the custom mobile app, regardless of the device platform. Even if the user's session has expired, push notifications are delivered to the user who was last logged in to Pega Platform on the device. Push notifications are not delivered if the user has logged off from the custom mobile app.

Follow these steps to use push notifications:

  1. Set up push notifications in a workflow.
  2. Enable push notifications:
  3. Build the mobile app.
  4. Navigate to the Push Notifications console and send a test message to verify that you configured your mobile app correctly.
Note: You can also enable push notifications for goals and deadlines in your mobile app. For more information, see Requirements for goals and deadlines push notifications.