Conditionally starting a process by using a when condition

Define a when condition to start a process only when it is relevant to a case.

  1. In the navigation panel of Dev Studio, click Case types, and then click the case type that you want to open.
  2. On the Workflow tab, click Life cycle if Optional actions is selected.
  3. Click a process in a stage.
  4. From the Start process list, select When rule.
  5. In the field that is displayed, press the Down Arrow key, and then select the name of a when condition.
  6. Click Save.

The process runs only when the condition returns a true value. Otherwise, the case skips the process and moves to the next process in the life cycle.