Configuring the Facebook channel

You use the Facebook channel to build a conversational user interface for Pega Intelligent Virtual Assistant to interact with a Pega Platform application by using Facebook Messenger. Users can enter commands in the Facebook Messenger chat window to perform predefined actions such as displaying a menu of commands or creating cases for the application.

Before you begin: 

Before you configure a Facebook channel interface as a chatbot, you must purchase a separate license for Pega Intelligent Virtual Assistant and install the Facebook channel component from Pega Exchange, and set it up in Pega Platform. To do so, you create a Facebook page, add a Facebook app, and set up the Facebook channel. For more information, see the Configuring a Facebook chatbot Pega Community article.

  1. In Dev Studio, click the name of your application, and then click Channels and interfaces.
  2. Click a Facebook channel interface.
  3. Configure chatbot system responses.
  4. Add chatbot cases.
  5. Add chatbot custom responses.
  6. Configure chatbot text analyzers.