Reporting is the process of using an SQL (Structured Query Language) query to retrieve and sort information from the PegaRULES database, an external database, or the Elasticsearch index. This process generates HTML that displays the query results in a variety of formats in the Report Viewer.

The Report List provides report shortcuts to the reports that are available for you to run. In the Report List, report shortcuts are assigned to one of the following categories based on the purpose of the report:

  • Case Metrics
  • Open Cases
  • Service Level Performance
  • Step Performance