Creating a calculated field

Save time and improve the accuracy of the information that your case processes by creating a calculated field. For example, configure a Total Time field to generate a subtotal from a list of time sheets.

1. In the navigation pane of App Studio, click Case types.
2. Under Case types, click the name of a case type.
3. On the Data model tab, click +Add field.
4. In the Name column, enter the name of the new field.
5. In the Type column, select a field type that supports calculations:
   • Text (single line)
   • Text (paragraph)
   • Currency
   • Decimal
   • Integer
6. In the field row you just created, click Configure field.
7. Expand the Advanced section, and then select This is a calculated field (read-only).
8. For the Integer, Currency, and Decimal fields, define a calculation by calling a function or referencing a property.
   To call a function when the field stores a numeric value:
   1. Select an option, other than Custom, from the Calculation Function list.
      For example: You can calculate an average or find a maximum value.
   2. In the Field list, select a single-value field that is defined in a repeating field group.
   3. Click OK.
   To reference a property from a numeric field:
   1. In the Calculation Function list, select Custom.
   2. In the Calculation field, press the Down arrow key to choose a property to reference.
   3. Click OK.
9. For Text (single line) and Text (paragraph) fields, define a calculation:
   1. In the Calculation field, press the Down arrow key to choose a property to reference.
      To concatenate multiple text properties, use a plus sign.
      For example: [property.name] + [property.type]
   2. Click OK.
10. Click Save.