Configuring the subject of an email

The Email subject field supports the following three formats:

1. Plain text - For subjects with plain text (and no quoted words), simply enter the text in the input field. The System will wrap the entire text around quotes.

2. Quoted text - If you want to include text in double quotes in the subject, then enter the entire subject in quotes and escape the desired quotes with a backslash. For example,

   To use the subject: The brand new "ProductName" is here!
   Enter the subject as: "The brand new \"Product Name\" is here!"

3. Property references - If you want to include property references (such as customer name) in the subject, then concatenate the desired property reference(s) with the remaining subject by the plus (+) symbol. Wrap each block of text that is not a property reference in double quotes. For example,

   To use the subject: Hi <Customer's Name>, a new "Product" awaits you!
   Enter the subject as: "Hi " + .Customer.pyFullName + ", a new \"Product\" awaits you!"

   Note the leading period before the property reference in the example above.

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