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Once you create a Checklist, the system shows the Checklist work object display. Use this display to interact with the Checklist for the remainder of its life cycle. The Checklist display consists of the following components:
See the following sections for details on each of the above components.
The Checklist header displays at the top of the Checklist work object tab and contains the following information:
In addition, the Checklist header also contains the following buttons:
Button |
Purpose |
Save As | Create a new Checklist work object using this Checklist. |
Other Actions![]() |
Provide a list of available actions that you can currently perform on the Checklist. The system updates this list with relevant actions as the Checklist progresses through its life cycle. |
X | Close the Checklist display. |
This panel displays the following information about the Checklist:
Field |
Description |
Description | Description of the Checklist |
Associated With | Name of the Offer or Campaign associated with this Checklist. Click the name to open the associated object. |
Owner | Name of the Checklist owner |
Percent Complete | Completion percent of this Checklist. The system calculates this as the average completion percent of this Checklist's child Tasks |
Issue | Issue categorization of this Checklist |
Group | Group categorization of this Checklist |
Start Date | Start date of this Checklist |
Due Date | Date when this Checklist is due |
Use the Tasks panel to view the details on the Tasks in this Checklist. You can use this panel to perform actions on Tasks individually or as a group.
On a Checklist with no Tasks, use the Add Tasks link at the bottom of this panel to directly launch the Add Tasks Checklist action.
This panel displays the following information for each Task:
Column |
Description |
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Task and Description | Displays the name of the Task, an icon representing the Task status, and the Task description. Click the Task name to open the Task display. This will replace the current Checklist work object display. | ||||||||
Owner | Displays the name of the Task owner. | ||||||||
Start Date | Displays the start date of the Task. | ||||||||
Due Date | Displays the date when the Task is due. This field displays in bold red for overdue Tasks. | ||||||||
% Complete | Displays the completion percentage of the Task. | ||||||||
Action | Provides the Actions![]()
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Performing actions on multiple Tasks
Use the Actions for Selected Tasks menu (located in the top right corner of the Tasks panel) to perform actions on multiple Tasks. The system enables this menu when at least one Task is selected. To select a Task, enable the check box in the Task's row. To select all Tasks at once, enable the check box in the header row.
The following actions are available:
Action |
Purpose |
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Start Task
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Mark all selected Tasks as started. | ||||||||||
Reopen
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Reopen all selected Tasks that are complete. | ||||||||||
Complete
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Mark all selected Tasks as complete. | ||||||||||
Update
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Perform bulk updates on selected Tasks. The system displays the Update Checklist Tasks modal dialog with the following fields:
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Withdraw
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Withdraw all selected Tasks. |
The links panel contains various useful links, including the following:
Link |
Description |
Help | View the help topic for Checklists. |
History | View a historical record of the various actions that have been performed on this Checklist. |
Follow | Mark this Checklist as an item to follow. Followed items are displayed in the Following list in the Case Manager portal. |
Unfollow | Remove this Checklist from the list of followed items. |
Tags | Manage the tags associated with this Checklist. Managers can directly search for work objects by tags in the Case Manager portal by selecting the Matching Tags link in the search results pane. |
Start Checklist | Denote you've started working on this Checklist. |
Reopen | Re-open a completed or withdrawn Checklist. |