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Process Commander works with Microsoft Internet Explorer Web browser version 6.0 SP1 or later on Windows XP. Internet Explorer is also known as IE or MSIE, and serves as a thin client for both application developers and application users.
Several settings are important for best use of MSIE with Process Commander.
If your Windows XP SP2
workstation uses Internet Explorer 7, see How to set up Internet Explorer
7.
You cannot access Process
Commander applications through Terminal Server software such as
Windows 2000 Terminal Services.
Process Commander users need one or two free browser plug-ins from Adobe Systems Inc.
Depending on Windows and
Internet Explorer settings, users at workstations with World
Wide Web access can download these quickly upon first use.
However, in some Windows configurations, installation of the
plug-ins require a Windows Administrator log-in (not a
Windows log-in that has administrative privileges).
Adobe Flash Player 9 plug-in is required to use
interactive charts in the Process Explorer, Show Calls display,
Declarative Network, Monitor Activity workspace, and interactive
charts in your application. This is available as a small download from
www.adobe.com/products/flashplayer.
The Adobe Reader plug-in is often used in accessible
applications. See Pega Developer Network article 
PRKB-25265 Adding browser plug-ins to
accessible applications.
Visio editing is not possible for Internet Explorer browsers with the RMA add-on. Remove the RMA to edit flow rules with Visio.
The Adobe SVG Viewer, required in V5.3 and earlier
releases is not needed for V5.4+.
In 2005, Microsoft released Windows XP Service Pack 2, a collection of patches that included security page KB918899 for IE6. In September 2006, Microsoft released KB923996 to address a problem with pop-up windows, MSHTML.DLL, and Service Pack 2.
If your workstation has installed XP Service Pack 2, also install KB923996.
For details, see http://www.microsoft.com/downloads/details.aspx?familyid=ff9bc431-01f3-48e8-9a58-d701d2e60c1d&displaylang=en.
In December 2003, Microsoft announced a Security Bulletin MS-03-048 and a Cumulative Security Update for Internet Explorer 6 (Service Pack 1), as KB824145. This patch incorporated many changes to Remote Code Execution. Installation of this patch (or a successor) is required for Process Commander developers who work with Visio.
The patch download, about 2MB, varies depending on your
version of Windows. See 
www.microsoft.com/technet/treeview/default.asp?url=
/technet/security/bulletin/MS03-048.asp
Temporary Internet Files (cache) and
page refresh settings
Keeping a session when other
applications use IE
When you use other desktop applications in addition to your Process Commander session, your interaction with another application may open an Internet Explorer window, displacing your Process Commander session.
For example, if an arriving e-mail message contains a link, clicking the link may displace your Process Commander window.
When this happens, you can use Back to return to Process Commander session, and continue. However, if instead you close the IE window, your session (and any unsaved work) is gone.
To avoid this, select Tools > Internet Options > Advanced from the Internet Explorer menu. Locate in the Browser group the setting Reuse Windows for Launching Shortcuts.
Clear this setting: 
Performance tips and keyboard
shortcuts
Developers and users are most productive if they remember these tips:
), not the Internet Explorer refresh
icon
or the F5 key, to
refresh the current display. Downloaded Program Files (ActiveX
controls)
Process Commander uses a few ActiveX controls on the workstation. Each automatically downloaded on demand (only as needed) if your Windows network account and Internet Explorer settings permit this. Alternatively, you or your Windows technical support staff can download them once, using their own account privileges or an InstallShield installer found on the Process Commander CD.
If your Windows account has Power User or Administrator privileges, you can download these controls. If not, another user with appropriate privileges can download them for you, by signing on and using Process Commander briefly. (You do not need Power User or Administrator privileges to run the ActiveX controls.)
Under Tools > Internet Options > Security > Local Zone, confirm that you can download signed ActiveX controls.
You can set security for the Local Zone to Low, or can choose Custom and turn on the download settings:
As you work, Internet Explorer may download some ActiveX controls, signed by Pegasystems.
Typically, Windows places these files in the
C:/WINNT/Downloaded Program Files folder
(Windows 2000) or C:/Windows/Downloaded Program
Files (Windows XP). Which you download depends on your
role and your use of the system. See Understanding
ActiveX controls and Process Commander.
Typically, the Process Commander server operates on a local area network (LAN) and appears in the Local Zone of Internet Explorer. You can adjust security settings for the Local Zone without affecting the security settings you want to apply for the Internet.
Most LANs include a domain name server, so you can identify the server hosting Process Commander by name. However, if instead you use a numeric IP address in the URL, such as:
http://10.1.29.52:80/prweb/PRServlet
then Internet Explorer applies the security settings in the Internet Zone, not the Local Zone. Typically the Internet Zone settings are more restrictive than the Local Zone and may prevent proper operation of Process Commander. Avoid using an IP address rather than a domain name, or access Tools > Internet Options >Security > Trusted sites > Sites and add the IP address as a trusted site.
Process Commander uses cookies. Confirm that your Internet Explorer settings allow cookies.
Certain portal operations use pop-up windows. Pop-up blockers (such as the Google toolbar ) may interfere with correct operation of these windows.
Process Commander uses JavaScript. Applications based
on Process Commander may use VBScript in addition to
JavaScript. Users need the ability to execute scripts in
the Local Zone. This setting is available under the
Low setting for the Local Zone or as a custom
setting.
Developers who want
to review or test JavaScript code can enable the Microsoft
Script Editor. (The Script Editor program
MSE7.EXE is not part of Windows, but is included
with Microsoft Office 2003, Microsoft Visual Studio, and many
other Microsoft products.)
Process Commander does not use Java applets and does not require Java to be installed or enabled on the workstation. Note these two exceptions:
The Demo facility of the
Locale Settings tool is a Java applet. This facility requires
a JVM installed on your Windows workstation and the ability
to run applets within Internet Explorer.The Animator client program
in PegaRULES Process Simulator is a Java application and so
requires a workstation JVM.
If your workstation
operating system is Windows XP SP2 and your Process Commander
server is identified (in the URL on the Internet Explorer
Address line) by an IP address or by a domain-qualified name
(such as myserver.mydomain.sub), an Internet Explorer
setting may restrict your ability to use file attachments.
Open the Custom Levels dialog box on the Security tab of the Tools > Internet
Options panel for the Local Internet zone. Clear the
Automatic Prompting for File Download
setting.
Visio editing is not possible if your workstation accesses Process Commander from the Internet Zone (rather than the Local Zone), unless you configure additional security changes. Internet Explorer 6 assigns a site to the Internet Zone if the URL contains multiple segments for the server portion, such as:
http://pegarulesserver.example.com:8080/prweb/PRServlet
For instructions on setting up Visio editing in such
situations, see Pega Developer Network article PRKB-14870 Troubleshooting: Visio flow
editing and the IE Internet Zone.
Avoiding intermittent timeouts
Microsoft acknowledges a known issue with Internet Explorer occasionally timing out. When using Process Commander, two main symptoms of this issue arise:
Microsoft publishes several Tech Notes on this topic that
offer workarounds. These are available in the Microsoft
Knowledge Base at http://support.microsoft.com, including:
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open authoring |
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How to set up XML and HTML
editors
Understanding ActiveX controls and Process Commander |
How to set up
Internet Explorer 6
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