Timeliness reporting compares the elapsed time needed to complete of assignments with the goals and deadlines defined in service level rules. An assignment not completed by the deadline time is described as untimely. On the worklist display, untimely assignments are highlighted with a yellow or red clock icon ().

Managers can access reports on timeliness from the Monitor Activity workspace.

	service level rule, worklist
	Working in the Monitor Activity workspace

Definitions — T