About Skill rules

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Skill

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Purpose

Use skill rules to name and set proficiency rating ranges for a user skill that is important to your application. For example, some assignments may require users who have one or more of the following skills:

• Reading proficiency in Spanish
• Speaking proficiency in Cantonese
• A Series 7 license from the National Association of Securities Dealers (NASD)
• Completed company training in customer service skills or new products

Where referenced

The Skill form only identifies the name and a proficiency range for a skill. For applications that use skill rules, managers and administrators can associate skill levels with users on the Work Settings tab of the Operator ID form.

In such applications, routing activities can compare user skill levels with application requirements, and can identify good matches between the needs of an assignment and user competencies. R-8474

Select > Process and Rules > Work Management > Skills to review the skill rules that are referenced (through operators) with the current application.

Category

Skill rules are instances of the Rule-Admin-Skill class. They belong to the Process category.

Atlas — Standard Skill rules

Process category
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