Service Email rules Completing the New or Save As form
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Create a Service Email rule by selecting Service Email from the Integration-Services category.

Typically, use the Email Wizard (rather than the rule form) to create a Service Email rule. Select> Integration > Email Wizard.

A Service Email rule has three key parts:

Field	Description
Customer Package Name	Select the name of a service package (instance of the Data-Admin-ServicePackage class). The service package EmailDefault, included in some releases, is not an initial data instance in V5.5+. You can create a service package with that name. This name has no special significance.
Customer Class Name	Enter the name of the service class; this name is used only to group related service rules. Start the name with a letter and use only letters and digits.
Customer Method Name	Enter a name of the service method. Begin the name with a letter and use only letters, digits, or dashes.

For general information about the New form, see Completing the new rule dialog box. For general information about the Save As form, see How to enter rule keys using Save As.

Rule resolution

When searching for a Service Email rule, the system filters candidate rules based on the requestor's RuleSet list of RuleSets and versions. Because all email services share the EmailDefault service package, they all have the same access group, RuleSet list, and so on unless they run as authenticated users. It is, however, possible to create other email service packages.

Service Email rules cannot be qualified by circumstance or time.

Older Service Email rules

Your upgraded V5.5 system may contain Service Email rules created in earlier versions, where the Service Package or Service Class fields are blank. These rules remain valid, although in new rules these two key parts may not be blank.

About Service Email rules