You can configure a case type to validate user input and restrict access to information in a case. By controlling who updates a case and what kind of information is required, you can guide case workers to successful case resolution.
Choose a locking strategy for top-level case types that manages concurrent access to a case.
Optional: Use a different locking strategy for child case types that have different access requirements.
Validate the information that users provide when they create or save a case.
Create attachment categories for each business classification of attachments in your application.
Define the operations that users can perform for each attachment category.