A notification is a message that the application sends to users to inform them about the events that they are interested in and engage them, by using a channel. For example, users can receive email notifications when posts are made on cases that they are following.

You can define a notification to be sent from a process or an activity and configure the notification delivery method.

You can create notifications for one or all of the available notification channels – web gadget, email, and mobile, or you can create your own custom channel. Web gadget notifications are displayed as messages in the application at run time. You can include additional notification web gadgets to display different types of notifications separately. Users can reply to email notifications to post messages in a conversation. With mobile push notifications, users can approve and reject cases and respond to messages in cases.

Users can control which type of notifications they receive and when they receive them by setting notification preferences.