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Completing the Capture Response tab
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Complete this tab to define the settings for the capture of the interaction data (response). IS dimension and measurement fields are automatically retrieved from the Interaction Services database tables in the DSM service layer. The information in this tab is referenced by the Capture Response shape used in flows.

Click Edit property next to a property field to edit the property or add a new property.

Section/Field

Description
Behavior

SmartPrompt Select the property that defines the behavior dimension of the interaction. Then, select the Response dimension.

NoteThe rule does not support combining behavior and response dimension levels in a single composite value (for example: Positive-Accept). You must limit the application to provide or pass through properties the value corresponding to the appropriate level since combining dimension levels in a composite value is only supported in Adaptive Model rules.
Response

SmartPrompt Select the property that defines the response dimension.
Audit Notes

Check this box if you want interaction execution details captured in the case history.
Customer Segmentation

This section maps the properties that segment customer dimension information.

In the Segment field, SmartPrompt select a property to identify a customer segment.

In the Sub Segment field, SmartPrompt select a property to identify a customer sub-segment.
Organization Hierarchy

This section defines the organization hierarchy that provides the application dimension.

Check the Use default Organization hierarchy box if you want to use your application's organization to provide the dimension.

Uncheck it if you want to use another organization. Then, SmartPrompt select the Organization, Division, Unit, and/or Operator properties that define the alternate organization.
Contact

This section maps properties that identify the response context information.

In the Category field, SmartPrompt select a property to identify the response category.

In the Reason field, SmartPrompt select a property to identify the response reason.
Customer Response

This section maps properties that identify whether the proposition was offered as a single proposition or as part of a proposition bundle.

Leave the box unchecked if you want to identify the offer as a single proposition. Then, SmartPrompt select the property that identifies the Selected Proposition.

Check the Dealing with Bundle Propositions box if you want to identify the customer response as part of a proposition bundle. When checked, SmartPrompt select the properties that identify the Bundle Parent and Bundle Members associated with the proposition.
Measurements

This section maps properties that identify the values for measurements if you want to include them in the interaction.

You canSmartPrompt select a property to identify the property that define any of the following measurements:

Accepts, Fulfilled, MaxBudget, Priority, Propensity, Rank, Revenue, TargetBudget, and Weight.

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