Enabling automatic case instantiation

You can configure your application to create a case without human interaction, based on an event, a set of conditions, or a received email. By using automatic case instantiation, you reduce complexity for case workers.

The following tasks illustrate the different ways that you can enable automatic case instantiation for a case type:

• Instantiating a child case when a parent case is created

• Instantiating a child case when dependencies are fulfilled

• Instantiating a case through email

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