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Complete this tab to configure the availability options and channel restrictions for the Contact Policy.
First, select the availability options for the Contact Policy:
Field |
Description |
| Policy Starts | Optional. Select the start date for the Contact Policy to be applicable. If this is not specified, the policy is deemed to be always applicable. |
| Policy Ends | Optional. Select the end date for the Contact Policy to be applicable. Using this value requires that a valid Policy Starts date is also specified. |
| Available | Select whether the Contact Policy is available. |
The system will only apply Contact Policy restrictions when the policy is marked as being available and any date restrictions (if specified) are currently applicable. In all other cases, the system ignores the contact limits specified in the policy.
Next, specify the channel restrictions for the policy. You can specify multiple channel restrictions in the same policy. You must specify at least one restriction. Furthermore, you can not specify multiple restrictions for the same channel in a single Contact Policy rule.
Use the add icon 
to add a new channel restriction.
Field |
Description |
| Channel | Select the channel (from the list of available channels) on which to restrict outbound communication. |
| Contact(s) per customer | Specify the maximum number of contacts allowed per customer. |
| Duration | Select the duration over which the channel restrictions are applicable. The following durations are supported:
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