Offer form Editing Send Multiple Treatments shapes
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Use the Send Multiple Treatments shape to configure treatments to be delivered across different channels (currently email, SMS, and Passbook) and specify the logic which determines the channel to use for delivery. When the Offer Flow executes, the system determines the correct delivery channel and delivers the treatment specified for this channel.

Completing the Treatments section

Treatment Origin

Choose between the following two options for determining the delivery channel:

• Let the Strategy and Offer determine which channel to use - Select this option to allow strategy execution (as part of Campaign execution) determine the delivery channel. You can alternately set/reset the channel value (.OfferData.pyChannel property) directly in the Offer flow prior to this shape.
• Use a Decision Rule to determine which channel to use - Select this option to use a decision rule for determining the delivery channel. Additionally, select between Decision Table and Decision Tree as the Decision Type and specify the name of the rule in the Decision Rule field.

Treatments

Use this group of settings to specify the treatments for delivery. You can select which of the channels are available for delivery by enabling the Outbound Email, Outbound SMS, and Passbook check boxes.

Outbound Email

Field	Description
Treatment Name	Enter the name of the Email Treatment to be sent. If you enable Deliver Online, you must select an existing Email treatment since it determines the content of the email to be sent.
Key Code	Enter a Marketing code to identify the treatment. You can output this value in the sent email and/or the output file/db, and can use it to track the performance of different treatments. If you specified a key code value on the selected Email Treatment, the system will auto-populate this field with that value.
Deliver Online	Select this option to enable actual delivery of an email using the content in the specified Treatment Name. For this option, you must also specify the subject for the email in the Email Subject field. See Configuring the subject of an email.

Outbound SMS

Field	Description
Treatment Name	Enter the name of the SMS Treatment to be sent.
Key Code	Enter a Marketing code to identify the treatment. You can output this value in the sent SMS and/or the output file/db, and can use it to track the performance of different treatments. If you specified a key code value on the selected SMS Treatment, the system will auto-populate this field with that value.
Deliver Online	Select this option to enable actual delivery of an SMS message. Further, choose between the following options for message content: Use Existing SMS - Select this option to use the content specified by the selected SMS treatment in the Treatment Name field. Quick Create SMS - Select this option to directly specify the content for the SMS message. Specify this content in the Write Message field.

Passbook

Field	Description
Passbook Style	Select the style of the Passbook treatment to be sent.
Passbook Treatment	Enter the name of the Passbook treatment to be sent.
Key Code	Enter a Marketing code to identify the treatment. You can output this value in the sent email and/or pass; and can use it to track the performance of different treatments. If you specified a key code value on the selected Passbook treatment, the system will auto-populate this field with that value.
Email Treatment	Enter the name of the Email treatment to be sent. The generated pass (for the selected Passbook treatment) will be sent as an attachment to the generated email for this Email treatment.
Passbook Email Subject	Enter the subject for the email to be sent. See Configuring the subject of an email.

Default Treatment

Use the Default Treatment field to select the default channel value to use in case the channel returned by the Treatment Origin setting is either undefined or currently unsupported. The values available for this setting depend on the channels that you've enabled in the Treatments section.

Completing the Wait section

Use the Wait section to specify whether the system should wait after processing this shape. To enable a wait period on this shape, check the Wait check box and specify the desired values for the wait period. See Specifying a wait period.

Completing the Output section

Use the Output section to specify offline output options for this shape. Choose from the following output options:

• Write To File - Select this option to output a record (per customer) to an output file. For this option, you must also specify a file Output Template in the Select Template field. The selected file template governs the output content and the path/name of the output file.
• Write To DB - Select this option to output a record (per customer) to a database table. For this option, you must also specify a database Output Template in the Select Template field. The selected database template governs the output content and the output database table.

Completing the Advanced section

Use the Advanced  section to optionally configure Email Account and SMS Account settings to use for delivering messages. The system uses these settings for a channel (Email/SMS) when you've enabled the Deliver Online mode for that channel.

Email Account

• Account options - Select between the following options:
  • Use Default Email Account - Select this option to use the Default Outbound Email account.
  • Specify Email Account - Select this option to specify the Outbound Email account to use. Specify the desired account in the Account field.
• From and Reply To options - Select between the following options:
  • Use Email Account Settings - Select this option to use the sender’s name (from) and reply-to address (for the email being sent) from the values specified on the Email account.
  • Use Operator Settings - Select this option to use the name and email address of the operator that initiates this email (e.g. by launching a Campaign that sends it) as the sender’s name (from) and reply-to address on the email being sent.
  • Override Account Settings - Select this option to specify the sender’s name (from) and reply-to address for the email being sent. Specify these values in the From and Reply To fields.

SMS Account

Select between the following options:

• Use Default SMS Account - Select this option to use the Default Outbound SMS account.
• Specify SMS Account - Select this option to specify the Outbound SMS account to use. Specify the desired account in the Account field.

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