What is MessageStream?
MessageStream is Pega's always-on email delivery service that eliminates the need for third-party email providers while seamlessly integrating with your existing Pega Customer Decision Hub™ Outbound Edition. Instead of managing separate systems, your email marketing becomes part of your intelligent Next-Best-Action strategy.
Transform your Customer Decision Hub into a complete marketing solution with Pega's exclusive MessageStream offer for existing Outbound Edition clients.
Why this matters now?
Marketing teams are drowning in point solutions. MessageStream solves this by consolidating your email delivery in Customer Decision Hub by reducing vendor management overhead while improving customer experience through real-time, contextually relevant communications.
Key benefits:
- Operational efficiency: Eliminate separate email service provider contracts and complex integrations.
- Enhanced personalization: Email decisions are powered by the same AI that drives your Next-Best-Action strategies.
- Cost predictability: Manage email delivery in your existing Customer Decision Hub infrastructure.
- Simplified management: One platform for decision-making and delivery.
Exclusive free offer for Customer Decision Hub clients
For a limited time, organizations with Customer Decision Hub Outbound Edition can access:
- 1 million complimentary emails per contract year.
- World-class email editor with seamless Customer Decision Hub integration.
- No prerequisites required;- available to all Customer Decision Hub Outbound Edition clients on Pega Cloud®.
- Enhanced authoring tools are coming in version 25.1.
Technical excellence and impact
MessageStream includes five specialized email accounts for optimal deliverability, complete domain setup, and IP provisioning, plus comprehensive performance tracking through Action Performance Tracker. This feature isn't just email delivery — it's intelligent email marketing integrated with your customer engagement strategy.
The Forrester Total Economic Impact study validates significant ROI from Customer Decision Hub implementations. MessageStream amplifies these benefits by completing your transformation to a comprehensive marketing solution while reducing martech stack complexity.
Ready to consolidate your marketing stack?
Transform your email marketing capabilities while streamlining operations and reducing costs. Ready to get started? Contact us.
Related Resources
- MessageStream Explainer Video
- HSBC Customer Engagement Success Story
- Forrester Total Economic Impact study
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