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Pega Customer Service

Simplify and enrich experiences for customers and employees.


Pega Customer Service cuts across silos with end-to-end automation, adapting to customer and agent microjourneys across business dimensions. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver seamless experiences, driven by customer history and case information. It supports your agents with guided interactions so your team delivers high-value work more efficiently.


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Customer Service

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Visit Pega Community Wiki to see our current collection of expert-approved, ready-to-use design patterns for Customer Service.

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Pega 8.6 Update: What's New in Customer Service

Pega 8.6 Update: What's New in Customer Service

Learn all about the exciting new features in Pega Customer Service 8.6 with Fortuné Alexander, Director, Customer Service, and Matt Lake, Sr. Director, Multi-Channel Technology. 


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