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Pega Customer Service
Simplify and enrich experiences for customers and employees.
OVERVIEW
Pega Customer Service cuts across silos with end-to-end automation, adapting to customer and agent microjourneys across business dimensions. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver seamless experiences, driven by customer history and case information. It supports your agents with guided interactions so your team delivers high-value work more efficiently. Industry editions available for: Healthcare, Financial Services, Insurance, and Communications.
Training
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Pega’s one-stop enablement center.
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Documentation
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in Pega Documentation.
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Events
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Videos
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Expert Circles: Let's talk Customer Service '25!
What excites our User Experience Expert Circle Members about Customer Service '25?
Hear directly from your peers! In this video, we've captured the initial reactions and thoughts from…
Pega Infinity '25 Update: What's New in Customer Service
Infinity '25 Customer Service introduces AI-powered self-service agents that execute workflows in a consistent, predictable, and auditable manner, transforming customer interactions across channels…
What's New in Pega Customer Service '24.2
In this conversation, Sean Callahan, Senior Manager of Product Marketing, and Matt Lake, Senior Director, Customer Service Horizontal, discuss the new features and updates in Pega Customer…
Support Center
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to find support for Customer Service.
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