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Pega Customer Service

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Pega Customer Service

Simplify and enrich experiences for customers and employees.

OVERVIEW 
Pega Customer Service cuts across silos with end-to-end automation, adapting to customer and agent microjourneys across business dimensions. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver seamless experiences, driven by customer history and case information. It supports your agents with guided interactions so your team delivers high-value work more efficiently. Industry editions available for: HealthcareFinancial ServicesInsurance, and Communications.

Documentation

Get recommended resources for Customer Service in Pega Documentation.

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Events

Sign up for upcoming Pega Community events on Customer Service or watch past event replays on-demand.

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Event replays

Videos

Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for Customer Service.

What's New in Pega Customer Service '24.1
Pega Infinity '24.1 Update: What's New in Customer Service
Video duration: 16:29
Captions available
Captions available
What's New in Pega Customer Service '24.1

In this video, Jeremy Kembel, Sr. Director, Product Strategy, chats with Kat Austin, Product Marketing Manager, Digital Engagement, about the new features of Pega Customer Service 24.1. In this…

Pega Infinity '23 Update: What's New in Pega Customer Service '23
Pega Infinity '23 Update: What's New in Pega Customer Service '23
Video duration: 22:54
Captions available
Captions available
Pega Infinity '23 Update: What's New in Pega Customer Service '23

In this video, Kat Austin, Product Marketing Manager, Digital Engagement chats with Jeremy Kembel, Sr. Director, Product Strategy about the new features of Pega Customer Service '23.

Pega 8.8 Update: What's New in Customer Service
Pega 8.8 Update: What's New in Customer Service
Video duration: 20:28
Captions available
Captions available
Pega 8.8 Update: What's New in Customer Service

In this video, Ismath Modideen, Sr. Product Marketing Manager, talks with Jeremy Kembel, Sr. Director, Product Strategy, about the all-new features of Pega Customer Service 8.8.

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Support Center

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to find support for Customer Service.

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Other resources

Pega Marketplace

Browse community-created solutions, components, and language packs.

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