Skip to main content

Pega Customer Service

Simplify and enrich experiences for customers and employees.

 

OVERVIEW 
Pega Customer Service cuts across silos with end-to-end automation, adapting to customer and agent microjourneys across business dimensions. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver seamless experiences, driven by customer history and case information. It supports your agents with guided interactions so your team delivers high-value work more efficiently. Industry editions available for: Healthcare, Financial Services, Insurance, and Communications

Documentation

Get recommended resources for Customer Service
in Pega Documentation.

Videos

Browse Video Library to watch expert-led webinars, product demos,
or high-level overviews for Customer Service.

Pega 8.7 Update: What's New in Customer Service
Pega 8.7 Update: What's New in Customer Service
Video duration: 09:54

Pega 8.7 Update: What's New in Customer Service

Join Ismath Mohideen, Sr. Product Marketing Manager, and she discusses what's new in Pega Customer Service 8.7 with Matt Lake, Sr. Director, Multi Channel Technology.  View Release…

Pega 8.6 Update: What's New in Customer Service
Pega 8.6 Update: What's New in Customer Service
Video duration: 06:38

Pega 8.6 Update: What's New in Customer Service

Learn all about the exciting new features in Pega Customer Service 8.6 with Fortuné Alexander, Director, Customer Service, and Matt Lake, Sr. Director, Multi-Channel Technology. 

Debugging issue where Interaction not auto-launching when call is paced to a CSR
Interaction Portal Auto Launch Issues
Video duration: 06:04

Debugging issue where Interaction not auto-launching when call is paced to a CSR

In this Global Client Support (GCS) video created by Shiva Rakahith S, you will learn how to debug an issue where an Interaction is not auto-launching when a call is placed to a Customer Service…

Support Center

Ask questions or join discussions in Pega Support Center
to find support for Customer Service.

Latest Questions
Latest Discussions

Other resources

Pega Marketplace

Browse community-created solutions, components, and language packs that maximize the value of your product.
Go to Pega Marketplace

Design patterns

Explore Pega Community Wiki to find expert-approved design best practices for Customer Service.
Browse design patterns
Did you find this content helpful? Yes No

100% found this useful

Want to help us improve this content? Suggest Edit

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us