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Pega Customer Service

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Pega Customer Service

Simplify and enrich experiences for customers and employees.

OVERVIEW 
Pega Customer Service cuts across silos with end-to-end automation, adapting to customer and agent microjourneys across business dimensions. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver seamless experiences, driven by customer history and case information. It supports your agents with guided interactions so your team delivers high-value work more efficiently. Industry editions available for: HealthcareFinancial ServicesInsurance, and Communications.

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Training

Training

See latest trainings for Customer Service in Pega Academy,
Pega’s one-stop enablement center.

Documentation

Get recommended resources for Customer Service in Pega Documentation.

Videos

Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for Customer Service.

Pega Infinity '23 Update: What's New in Pega Customer Service '23
Pega Infinity '23 Update: What's New in Pega Customer Service '23
Video duration: 22:54
Subtitles available
Pega Infinity '23 Update: What's New in Pega Customer Service '23

In this video, Kat Austin, Product Marketing Manager, Digital Engagement chats with Jeremy Kembel, Sr. Director, Product Strategy about the new features of Pega Customer Service '23.

Pega 8.8 Update: What's New in Customer Service
Pega 8.8 Update: What's New in Customer Service
Video duration: 20:28
Subtitles available
Pega 8.8 Update: What's New in Customer Service

In this video, Ismath Modideen, Sr. Product Marketing Manager, talks with Jeremy Kembel, Sr. Director, Product Strategy, about the all-new features of Pega Customer Service 8.8.

Pega 8.7 Update: What's New in Customer Service
Pega 8.7 Update: What's New in Customer Service
Video duration: 09:54
Pega 8.7 Update: What's New in Customer Service

Join Ismath Mohideen, Sr. Product Marketing Manager, and she discusses what's new in Pega Customer Service 8.7 with Matt Lake, Sr. Director, Multi Channel Technology.  View Release…

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