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PEGA DEVELOPERS

Decisioning Architect

Hands-on decisioning expert

LEVEL 1

Decisioning Architect

A Decisioning Architect is a Pega Certified Decisioning Consultant involved from day one in a decisioning implementation project. Helps transform business requirements into decisioning artifacts. Creates actions, treatments, decision strategies, engagement, and contact policies in Next-Best-Action Designer.

Knowledge areas

Check out the most important knowledge areas for a career as a Decisioning Architect.

Requirement analysis

Analyze business requirements and translate them into Next-Best-Action Designer engagement policies and strategies.

 

Next-Best-Action Designer

Create actions, treatments, and group-level engagement policies. Configure arbitration and taxonomy. Implement content and rules into Next-Best-Action strategies.

Quality Assurance

Implement unit tests for the Next-Best-Action decisioning framework.

Learning Essentials

Start your future as a Decisioning Architect: explore a curated list of resources to get you up and running in no time.

TRAINING

Learn how to use Next-Best-Action Designer and how to select the best action for each customer.

TRAINING

Learn about the various types of decision components. Gain experience augmenting Next-Best-Action Designer with engagement rules that use decision strategies.

TRAINING

Learn to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer.

TRAINING

Understand the key features, capabilities, and benefits of the Pega Customer Decision Hub.

Ready to upgrade?

Complete the Certified Pega Decisioning Consultant exam to advance to the next level.

Register for exam

LEVEL 2

Senior Decisioning Architect

A Senior Decisioning Architect supports the Lead Decisioning Architect and the Agile team in relation to effective User Stories for marketing and decisioning solutions. They are responsible for the build and unit test of the end-to-end decisioning strategy framework and related components such as actions, business rules, treatments, segments, and contact policies.

Knowledge areas

Check which knowledge areas are crucial for a Senior Decisioning Architect.

Hands-on decisioning expertise

Responsible for all decisioning artifacts. Helps debug and troubleshoot the Next-Best-Action framework.

 

End-to-end decisioning implementation

Understand the environments involved in a decisioning project.

Quality Assurance

Support testing, QA, business simulation, Next-Best-Action reporting, monitoring, and control.

Learning Essentials

Continue your learning journey as a Senior Decisioning Architect: complete recommended training to advance in your career path.

TRAINING

Learn about the 1:1 Customer Engagement paradigm and Pega AI. See how to optimize adaptive models and use predictive models. Learn to update predictions.

TRAINING

Learn how to run simulations to help business users understand the impact of changes on the decision management framework.

TRAINING

Learn how to use the application pipelines that Deployment Manager provides including branch merging, application packaging, and promoting an application to different environments.

TRAINING

Get hands-on experience to set up Customer Decision Hub with the setup wizard, build your data model, and ingest customer data.

Take the final step!

Continue learning to reach the final level of this role.

LEVEL 3

Lead Decisioning Architect

A Lead Decisioning Architect is the configuration visionary across the NBA Execution Team, defining and driving the implementation of standards, strategy architecture, and arbitration frameworks.

Knowledge areas

Explore these key knowledge areas to succeed in the Lead Decision Architect role.

Next-Best-Action expertise

Decisioning expertise with the ability to provide application leadership and vision across scrum teams.

 

Hands-on technical leadership

Own the decision framework and ensure re-use and best practices adoption across scrum teams.

Multi-channel knowledge

Ensure consistency in communications across inbound and outbound channels.

Quality assurance

Accountable for the quality of assets implemented by Decisioning Architects, Next-Best-Action Designers, and Next-Best-Action Specialists.

Learning Essentials

Polish your Lead Decisioning Architect skills by exploring the recommended resources for this role.

Learn about the latest methodologies, resources, and product capabilities of Customer Decision Hub.

Join the community of active CDH practitioners to share ideas, experiences, and best practices.

Latest content

Stay up to date with recently published training, keep an eye on trending topics,
or discover newest expert-curated blogs for the Decisioning Architect role.

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