Decisioning Architect
Decisioning Architect
Knowledge areas
Requirement analysis
Analyze business requirements and translate them into Next-Best-Action Designer engagement policies and strategies.
Next-Best-Action Designer
Create actions, treatments, and group-level engagement policies. Configure arbitration and taxonomy. Implement content and rules into Next-Best-Action strategies.
Quality Assurance
Implement unit tests for the Next-Best-Action decisioning framework.
Learning Essentials
Start your future as a Decisioning Architect: explore a curated list of resources to get you up and running in no time. Check out the decisioning learning path to preview the full enablement
journey.
Senior Decisioning Architect
Knowledge areas
Hands-on decisioning expertise
Responsible for all decisioning artifacts. Helps debug and troubleshoot the Next-Best-Action framework.
End-to-end decisioning implementation
Understand the environments involved in a decisioning project.
Quality Assurance
Support testing, QA, business simulation, Next-Best-Action reporting, monitoring, and control.
Learning Essentials
Lead Decisioning Architect
Knowledge areas
Next-Best-Action expertise
Decisioning expertise with the ability to provide application leadership and vision across scrum teams.
Hands-on technical leadership
Own the decision framework and ensure re-use and best practices adoption across scrum teams.
Multi-channel knowledge
Ensure consistency in communications across inbound and outbound channels.
Quality Assurance
Accountable for the quality of assets implemented by Decisioning Architects, Next-Best-Action Designers, and Next-Best-Action Specialists.
Learning Essentials
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Learn about the latest methodologies, resources, and product capabilities of Customer Decision Hub.
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Join the community of active Customer Decision Hub practitioners to share ideas, experiences, and best practices.
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Learn about the process and requirements for becoming a Certified Pega Lead Decisioning Architect.