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Decisioning Architect Role Hub

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Decisioning Architect

Hands-on decisioning expert
LEVEL 1

Decisioning Architect

A Decisioning Architect is a Pega Certified Decisioning Consultant involved from day one in a decisioning implementation project. Helps transform business requirements into decisioning artifacts. Creates actions, treatments, decision strategies, engagement, and contact policies in Next-Best-Action Designer.

Knowledge areas

Check out the most important knowledge areas for a career as a Decisioning Architect.

Requirement analysis

Analyze business requirements and translate them into Next-Best-Action Designer engagement policies and strategies.

Next-Best-Action Designer

Create actions, treatments, and group-level engagement policies. Configure arbitration and taxonomy. Implement content and rules into Next-Best-Action strategies.

Quality Assurance

Implement unit tests for the Next-Best-Action decisioning framework.

Learning Essentials

Start your future as a Decisioning Architect: explore a curated list of resources to get you up and running in no time. Check out the decisioning learning path to preview the full enablement
journey.
Self-study training
Cross-Sell on the Web

MISSION

Learn how to use Next-Best-Action Designer and how to select the best next action for each customer.
Cross-Sell on the Web Extended

MISSION

Learn about the various types of decision components. Gain experience augmenting Next-Best-Action Designer with engagement rules that use decision strategies.
Decisioning Consultant

MISSION

Understand the key features, capabilities, and benefits of Pega Customer Decision Hub.
Instruction-led training
Pega Decisioning Consultant

INSTRUCTOR-LED COURSE

Gain a greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub.
Get certified
Complete the Certified Pega Decisioning Consultant exam to advance to the next level.
Register for exam
LEVEL 2

Senior Decisioning Architect*

A Senior Decisioning Architect supports the Lead Decisioning Architect and the Agile team in relation to effective User Stories for marketing and decisioning solutions. They are responsible for the build and unit test of the end-to-end decisioning strategy framework and related components such as actions, business rules, treatments, segments, and contact policies.

*Note: The Senior Decisioning Architect role is supported through the advanced decisioning learning path. A formal certification exam is not offered for this role at this time.

Knowledge areas

Check which knowledge areas are crucial for a Senior Decisioning Architect.

Hands-on decisioning expertise

Responsible for all decisioning artifacts. Helps debug and troubleshoot the Next-Best-Action framework.

End-to-end decisioning implementation

Understand the environments involved in a decisioning project.

Quality Assurance

Support testing, QA, business simulation, Next-Best-Action reporting, monitoring, and control.

Learning Essentials

Continue your learning journey as a Senior Decisioning Architect: complete recommended training to advance in your career path.
AI for 1:1 Customer Engagement

MISSION

Learn about the 1:1 Customer Engagement paradigm and Pega AI. See how to optimize adaptive models and use predictive models. Learn to update predictions.
End-to-end Pega Customer Decision Hub Implementation

MISSION

This mission focuses on testing your understanding of the fundamental concepts of Pega Customer Decision Hub. The content provides you with hands-on experience to implement and manage a complete 1:1 Customer Experience implementation project.
Keep going!
Continue learning to reach the final level of this role.
LEVEL 3

Lead Decisioning Architect

A Lead Decisioning Architect is the configuration visionary across the NBA Execution Team, defining and driving the implementation of standards, strategy architecture, and arbitration frameworks.

Knowledge areas

Explore these key knowledge areas to succeed in the Lead Decision Architect role.

Next-Best-Action expertise

Decisioning expertise with the ability to provide application leadership and vision across scrum teams.

Hands-on technical leadership

Own the decision framework and ensure re-use and best practices adoption across scrum teams.

Multi-channel knowledge

Ensure consistency in communications across inbound and outbound channels.

Quality Assurance

Accountable for the quality of assets implemented by Decisioning Architects, Next-Best-Action Designers, and Next-Best-Action Specialists.

Learning Essentials

Polish your Lead Decisioning Architect skills by exploring the recommended resources for this role.
Get certified
Certify as a Pega Lead Decisioning Architect to validate your knowledge and skills in Pega Decisioning.

More ways to get engaged

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Recently published

Stay up to date with latest trainings or keep an eye on trending topics for the Decisioning Architect role.
Training

Latest Missions

Decisioning Consultant

  • 5 Missions

  • 1 day 7 hrs 55 mins

Pega Customer Decision Hub Decision Management Next Best Action Agent-assisted Channels Outbound Marketing Customer Journeys Business Simulations Beginner
Preparation for 1:1 Customer Engagement Implementation

  • 3 Modules

  • 11 Challenges

  • 7 hrs 10 mins

Pega Customer Decision Hub Decision Management Next Best Action Intermediate
View all Missions

Latest Modules
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Latest Challenges

Adding a new property to an existing entity

  • 4 Tasks

  • 20 mins

Pega Customer Decision Hub Decision Management Next Best Action Data Integration Data Management Data Model Intermediate
Importing customer data from a CSV

  • 3 Tasks

  • 10 mins

Pega Customer Decision Hub Next Best Action Decision Management Data Integration Data Management Data Model Beginner
View all Challenges
Support

Latest Questions
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Latest Discussions
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