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Decisioning Architect
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Decisioning Architect
Knowledge areas
Requirement analysis
Analyze business requirements and translate them into Next-Best-Action Designer engagement policies and strategies.
Next-Best-Action Designer
Create actions, treatments, and group-level engagement policies. Configure arbitration and taxonomy. Implement content and rules into Next-Best-Action strategies.
Quality Assurance
Implement unit tests for the Next-Best-Action decisioning framework.
Learning Essentials
Start your future as a Decisioning Architect: explore a curated list of resources to get you up and running in no time. Check out the decisioning learning path to preview the full enablement
journey.
Get certified
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Senior Decisioning Architect
Knowledge areas
Hands-on decisioning expertise
Responsible for all decisioning artifacts. Helps debug and troubleshoot the Next-Best-Action framework.
End-to-end decisioning implementation
Understand the environments involved in a decisioning project.
Quality Assurance
Support testing, QA, business simulation, Next-Best-Action reporting, monitoring, and control.
Learning Essentials
Keep going!
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Lead Decisioning Architect
Knowledge areas
Next-Best-Action expertise
Decisioning expertise with the ability to provide application leadership and vision across scrum teams.
Hands-on technical leadership
Own the decision framework and ensure re-use and best practices adoption across scrum teams.
Multi-channel knowledge
Ensure consistency in communications across inbound and outbound channels.
Quality Assurance
Accountable for the quality of assets implemented by Decisioning Architects, Next-Best-Action Designers, and Next-Best-Action Specialists.
Learning Essentials
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Learn about the latest methodologies, resources, and product capabilities of Customer Decision Hub.
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Join the community of active Customer Decision Hub practitioners to share ideas, experiences, and best practices.