A New Architecture for Interaction Summaries in Customer Decision Hub

Interaction Summaries are central to real-time decisioning, but traditional approaches can make change, scale, and operational management increasingly complex as interaction history grows.

In this session, discover what's next in the evolution of Interaction Summaries in Pega Customer Decision Hub. Learn why the architecture is changing, how the new approach supports on-demand calculation from retained interaction history, and how it can give teams more flexibility to evolve summary logic while preparing for large-volume operational workloads.

Join this Webinar to find out what you can do to prepare your enterprise applications for this evolution.