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Pega GenAI

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Pega GenAI

Boost productivity across the enterprise with generative AI-powered capabilities

OVERVIEW 
Pega GenAI introduces capabilities across Pega Infinity which accelerate low-code, simplify customer service agent experiences, optimize engagement strategies, enable custom AI-powered capabilities, and more.

Discover Pega GenAI

Develop low-code applications with GenAI

About

New AI-powered low-code assistance capabilities allow developers to:

  • Accelerate collaborative business & IT workflow design thinking by automatically generating workflow stages & steps
  • Boost productivity across daily development tasks by automating integration, reporting, and more
  • Quickly translate, test, and demo apps & workflows by generating sample datasets and app localization
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Pega Developer

Enable GenAI capabilities across Pega products

About

New AI-powered capabilities across Pega Infinity enable developers to turn on high value business capabilities:

  • Summarize interactions in Pega Customer Service
  • Automatically generate treatments in Pega Customer Decision Hub 
  • Automate opportunity follow-ups in Pega Sales Automation 

Boost productivity with Pega GenAI

Find answers to your organization's questions and get conversational coaching embedded with Pega products.

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Accelerate innovation through connection

Supercharge your development productivity with generative AI and learn from experts pushing the boundaries of innovation.

Join Blueprint and App Design Expert Circle

Training

See latest trainings for GenAI in Pega Academy, Pega’s
one-stop enablement center.

Latest Missions

  • 7 Modules

  • 6 Challenges

  • 5 hrs 20 mins

Pega Platform Pega Customer Decision Hub Pega Customer Service Pega Sales Automation Generative AI Beginner
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Latest Modules

  • 2 Topics

  • 20 mins

Pega Sales Automation Generative AI Beginner
  • 3 Topics

  • 25 mins

Pega Sales Automation Generative AI Beginner
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Videos

Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for Pega GenAI.

Build, Test, and Integrate GenAI Connect Rules with Ease in AI Designer
Build, Test, and Integrate GenAI Connect Rules with Ease in AI Designer
Video duration: 03:22
Build, Test, and Integrate GenAI Connect Rules with Ease in AI Designer

Discover how AI Designer simplifies the journey of creation, testing and integrating GenAI Connect Rules into Pega applications. Learn to generate prompts automatically, refine them with dynamic…

Pega GenAI Autopilot – Accelerate Development with Context-Aware Assistance
Pega GenAI Autopilot – Accelerate Development with Context-Aware Assistance
Video duration: 01:58
Pega GenAI Autopilot – Accelerate Development with Context-Aware Assistance

Learn how Pega GenAI Autopilot in Infinity ’25 streamlines application development with an interactive, always-on assistant. Get step-by-step guidance, ready-to-use examples, and context-aware…

Coachella Ticket App Part 5 - Coach and Agents
Coachella Ticket App Part 5 - Coach and Agents
Video duration: 04:00
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Coachella Ticket App Part 5 - Coach and Agents

In the last video, you'll learn about how Pega Coach helps you stay informed, provides you with next-best-action recommendations, and our vision for Agent Experience coming in Infinity '25.  …

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Blogs

Take a deeper dive into Pega GenAI ⁠with expert insights and case studies in Pega Community Blog.

Support Center

Ask questions or join discussions in Pega Support Center to find support for Pega GenAI.

Latest Questions

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Latest Discussions

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Struggling to get started or progress with your Pega GenAI implementation?

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