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Pega GenAI

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Pega GenAI

Boost productivity across the enterprise with generative AI-powered capabilities

Pega GenAI introduces capabilities across Pega Infinity which accelerate low-code, simplify customer service agent experiences, optimize engagement strategies, enable custom AI-powered capabilities, and more.

Develop low-code applications with GenAI

New AI-powered low-code assistance capabilities allow developers to:
• Accelerate collaborative business & IT workflow design thinking by automatically generating workflow stages & steps
• Boost productivity across daily development tasks by automating integration, reporting, and more
• Quickly translate, test, and demo apps & workflows by generating sample datasets and app localization
Learn what’s new in AI-powered low-code in Pega Infinity ‘23.
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Pega Developer

Enable GenAI capabilities across Pega products

New AI-powered capabilities across Pega Infinity enable developers to turn on high value business capabilities:
• Summarize interactions in Pega Customer Service
• Automatically generate treatments in Pega Customer Decision Hub
• Automate opportunity follow-ups in Pega Sales Automation

Build custom AI-powered capabilities

A new model-driven integration to Large Language Models enables developers to quickly build custom AI-powered capabilities for their workflows.
View Pega Documentation to learn how to leverage Connect-GenerativeAI rules in your applications.
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See latest trainings for GenAI in Pega Academy, Pega’s
one-stop enablement center.


Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for Pega GenAI.

Pega Infinity '23 Update: What's New in Generative AI
Pega Infinity '23 Update: What's New in Generative AI
Video duration: 13:01
Subtitles available

Pega Infinity '23 Update: What's New in Generative AI

In this video, Suman Kumar Bhowmick, Senior Product Manager, Low-Code chats with Drew Piekarski, Senior Director, Product Engineering, Intelligent Automation, about Generative AI as part of Pega…

Pega Infinity '23 Update: Generative AI
Generative AI in Customer Decision Hub Infinity '23 Overview Video
Video duration: 15:55
Subtitles available

Pega Infinity '23 Update: Generative AI

Saleem Abdelsayed and Matthew Nolan discuss the new Generative AI capabilities in Pega Customer Decision Hub Infinity 23.

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Ask questions or join discussions in Pega Support Center to find support for Pega GenAI.

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