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Pega GenAI

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Pega GenAI

Boost productivity across the enterprise with generative AI-powered capabilities

Pega GenAI introduces capabilities across Pega Infinity which accelerate low-code, simplify customer service agent experiences, optimize engagement strategies, enable custom AI-powered capabilities, and more.

Develop low-code applications with GenAI

New AI-powered low-code assistance capabilities allow developers to:
  • • Accelerate collaborative business & IT workflow design thinking by automatically generating workflow stages & steps
  • • Boost productivity across daily development tasks by automating integration, reporting, and more
  • • Quickly translate, test, and demo apps & workflows by generating sample datasets and app localization
Learn what’s new in AI-powered low-code in Pega Infinity ‘23.
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Pega Developer

Enable GenAI capabilities across Pega products

New AI-powered capabilities across Pega Infinity enable developers to turn on high value business capabilities:
  • • Summarize interactions in Pega Customer Service
  • • Automatically generate treatments in Pega Customer Decision Hub
  • • Automate opportunity follow-ups in Pega Sales Automation

Build custom AI-powered capabilities

A new model-driven integration to Large Language Models enables developers to quickly build custom AI-powered capabilities for their workflows.
View Pega Documentation to learn how to leverage Connect-GenerativeAI rules in your applications.
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See latest trainings for GenAI in Pega Academy, Pega’s
one-stop enablement center.


Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for Pega GenAI.

What's new in Pega GenAI Blueprint? May 2024
What's new in Pega GenAI Blueprint? May 2024
Video duration: 2:39
What's new in Pega GenAI Blueprint? May 2024

This video gives a short overview of what's new as of May 2024 - including: 🤝 Collaboration. Invite editors to your Blueprints, so ALL business & IT stakeholders can collaborate on the same…

What's new in Pega Platform '24.1: Pega Gen AI™ Coach
Pega Infinity '24.1 Update: What's New in Pega Gen AI™ Coach
Video duration: 10:42
What's new in Pega Platform '24.1: Pega Gen AI™ Coach

Pega Gen AI™ Coach is a feature introduced in the Pega Infinity '24.1 release that acts as a personal coach for employees to perform their work more effectively. It provides guidance, summarizes…

What's new in Pega Platform '24.1: Pega Gen AI™
Pega Infinity '24.1 Update: What's New in Pega Gen AI™
Video duration: 8:11
What's new in Pega Platform '24.1: Pega Gen AI™

Matt Healy, Director of Product Strategy and Marketing for the Pega Platform, discusses the Generative AI strategy and architecture for effective and high-confidence AI adoption in the enterprise…

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Ask questions or join discussions in Pega Support Center to find support for Pega GenAI.

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