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Pega GenAI

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Pega GenAI

Boost productivity across the enterprise with generative AI-powered capabilities

OVERVIEW 
Pega GenAI introduces capabilities across Pega Infinity which accelerate low-code, simplify customer service agent experiences, optimize engagement strategies, enable custom AI-powered capabilities, and more.

Discover Pega GenAI

Develop low-code applications with GenAI

About

New AI-powered low-code assistance capabilities allow developers to:

  • Accelerate collaborative business & IT workflow design thinking by automatically generating workflow stages & steps
  • Boost productivity across daily development tasks by automating integration, reporting, and more
  • Quickly translate, test, and demo apps & workflows by generating sample datasets and app localization
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Pega Developer

Enable GenAI capabilities across Pega products

About

New AI-powered capabilities across Pega Infinity enable developers to turn on high value business capabilities:

  • Summarize interactions in Pega Customer Service
  • Automatically generate treatments in Pega Customer Decision Hub 
  • Automate opportunity follow-ups in Pega Sales Automation 

Boost productivity with Pega GenAI

Find answers to your organization's questions and get conversational coaching embedded with Pega products.

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Accelerate innovation through connection

Supercharge your development productivity with generative AI and learn from experts pushing the boundaries of innovation.

Join Blueprint and App Design Expert Circle

Training

See latest trainings for GenAI in Pega Academy, Pega’s
one-stop enablement center.

Latest Missions

  • 9 Modules

  • 6 Challenges

  • 5 hrs 5 mins

Pega Platform Pega Customer Decision Hub Pega Customer Service Pega Sales Automation Generative AI Beginner
  • 6 Modules

  • 6 Challenges

  • 5 hrs 10 mins

Pega Knowledge Buddy Generative AI Beginner
View all Missions

Latest Modules

  • 2 Topics

  • 25 mins

Pega Customer Service Voice AI Generative AI Beginner
  • 4 Topics

  • 1 hr

Pega Customer Service Pega Knowledge Generative AI Beginner
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Videos

Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for Pega GenAI.

Extend Pega Customer Engagement Studio with supported extension points
Extend Pega Customer Engagement Studio with supported extension points
Video duration: 04:47
Captions available
Captions available
Extend Pega Customer Engagement Studio with supported extension points

Pega Customer Engagement Studio™ simplifies marketing operations while remaining flexible enough to support different business needs. Organizations can tailor the product through supported extension…

Deliver governed and predictable outcomes with Pega Customer Engagement Studio
Deliver governed and predictable outcomes with Pega Customer Engagement Studio
Video duration: 04:00
Captions available
Captions available
Deliver governed and predictable outcomes with Pega Customer Engagement Studio

As organizations adopt AI-assisted marketing operations, governance becomes increasingly important. Business users need confidence that AI-generated work follows defined processes, meets business…

Application Agent Configuration
Demystifying Pega Application Agent Configuration
Video duration: 03:18
Application Agent Configuration

Configuring an intelligent, natural language AI assistant for your enterprise application doesn't require an AI specialist—Pega does the heavy lifting for you! In this quick video, Arun Kumar…

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Blogs

Take a deeper dive into Pega GenAI ⁠with expert insights and case studies in Pega Community Blog.

Support Center

Ask questions or join discussions in Pega Support Center to find support for Pega GenAI.

Support Docs

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Struggling to get started or progress with your Pega GenAI implementation?

Contact us

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