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Pega GenAI

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Pega GenAI

Boost productivity across the enterprise with generative AI-powered capabilities

OVERVIEW 
Pega GenAI introduces capabilities across Pega Infinity which accelerate low-code, simplify customer service agent experiences, optimize engagement strategies, enable custom AI-powered capabilities, and more.

Discover Pega GenAI

Develop low-code applications with GenAI

About

New AI-powered low-code assistance capabilities allow developers to:

  • Accelerate collaborative business & IT workflow design thinking by automatically generating workflow stages & steps
  • Boost productivity across daily development tasks by automating integration, reporting, and more
  • Quickly translate, test, and demo apps & workflows by generating sample datasets and app localization
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Pega Developer

Enable GenAI capabilities across Pega products

About

New AI-powered capabilities across Pega Infinity enable developers to turn on high value business capabilities:

  • Summarize interactions in Pega Customer Service
  • Automatically generate treatments in Pega Customer Decision Hub 
  • Automate opportunity follow-ups in Pega Sales Automation 

Boost productivity with Pega GenAI

Find answers to your organization's questions and get conversational coaching embedded with Pega products.

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Training

See latest trainings for GenAI in Pega Academy, Pega’s
one-stop enablement center.

Latest Missions

  • 6 Modules

  • 6 Challenges

  • 3 hrs 55 mins

Pega Platform Pega Customer Decision Hub Pega Customer Service Pega Sales Automation Generative AI Beginner
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Latest Modules

  • 4 Topics

  • 50 mins

Pega Platform Generative AI Blueprint Advanced
  • 7 Topics

  • 55 mins

Pega Knowledge Buddy Pega Knowledge Generative AI Beginner
  • 3 Topics

  • 25 mins

Pega Sales Automation Generative AI Beginner
View all Modules

Videos

Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for Pega GenAI.

Coachella Ticket App Part 5 - Coach and Agents
Coachella Ticket App Part 5 - Coach and Agents
Video duration: 04:00
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Coachella Ticket App Part 5 - Coach and Agents

In the last video, you'll learn about how Pega Coach helps you stay informed, provides you with next-best-action recommendations, and our vision for Agent Experience coming in Infinity '25.  …

Coachella Ticket App Part 4 - Explore Data
Coachella Ticket App Part 4 - Explore Data
Video duration: 06:25
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Coachella Ticket App Part 4 - Explore Data

In this video, you’ll learn who to create powerful insights from Pega using Explore Data. Watch how GenAI Analyze simplifies creating Insights and see how impactful charts and dashboards can be…

What's New in Pega Platform '24.2
Pega Infinity '24.2 Update: What's New in Pega Platform
Video duration: 17:37
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What's New in Pega Platform '24.2

In this conversation, Stephanie Hawkins, Senior Product Marketing Manager, Intelligent Automation, and Drew Piekarski, Vice President, Product Management, discuss the new features and…

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Blogs

Take a deeper dive into Pega GenAI ⁠with expert insights and case studies in Pega Community Blog.

Support Center

Ask questions or join discussions in Pega Support Center to find support for Pega GenAI.

Latest Questions

  • Posted by Ruhina Anjum Khan on May 8, 2025

1 Replies

14 Views

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Latest Discussions

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Struggling to get started or progress with your Pega GenAI implementation?

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