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Pega GenAI

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Pega GenAI

Boost productivity across the enterprise with generative AI-powered capabilities

OVERVIEW 
Pega GenAI introduces capabilities across Pega Infinity which accelerate low-code, simplify customer service agent experiences, optimize engagement strategies, enable custom AI-powered capabilities, and more.

Discover Pega GenAI

Develop low-code applications with GenAI

About

New AI-powered low-code assistance capabilities allow developers to:

  • Accelerate collaborative business & IT workflow design thinking by automatically generating workflow stages & steps
  • Boost productivity across daily development tasks by automating integration, reporting, and more
  • Quickly translate, test, and demo apps & workflows by generating sample datasets and app localization
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Pega Developer

Enable GenAI capabilities across Pega products

About

New AI-powered capabilities across Pega Infinity enable developers to turn on high value business capabilities:

  • Summarize interactions in Pega Customer Service
  • Automatically generate treatments in Pega Customer Decision Hub 
  • Automate opportunity follow-ups in Pega Sales Automation 

Boost productivity with Pega GenAI

Find answers to your organization's questions and get conversational coaching embedded with Pega products.

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Training

See latest trainings for GenAI in Pega Academy, Pega’s
one-stop enablement center.

Latest Missions

  • 3 Missions

  • 1 Module

  • 19 hrs 15 mins

Pega Platform Generative AI User Experience Case Management Data Integration DevOps Reporting Security Beginner
  • 6 Modules

  • 6 Challenges

  • 3 hrs 40 mins

Pega Platform Pega Customer Decision Hub Pega Customer Service Pega Sales Automation Generative AI Beginner
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Latest Modules

  • 6 Topics

  • 50 mins

Pega Knowledge Buddy Pega Knowledge Generative AI Beginner
  • 2 Topics

  • 25 mins

Pega Platform Generative AI Case Management Data Integration Decision Management DevOps Mobile Reporting Security System Administration User Experience Beginner
View all Modules

Videos

Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for Pega GenAI.

Elevate your Pega knowledge with Socratic learning
Elevate your Pega knowledge with Socratic learning
Video duration: 25:34
Captions available
Captions available
Elevate your Pega knowledge with Socratic learning

In this TechTalk session, Caitlin Watanasiri, Senior Principal Curriculum Developer, Intelligent Automation and Sue Lippa, Senior Curriculum Developer, Intelligent Automation, discuss the…

What's new in Pega GenAI Blueprint? May 2024
What's new in Pega GenAI Blueprint? May 2024
Video duration: 2:39
What's new in Pega GenAI Blueprint? May 2024

This video gives a short overview of what's new as of May 2024 - including: 🤝 Collaboration. Invite editors to your Blueprints, so ALL business & IT stakeholders can collaborate on the same…

What's new in Pega Platform '24.1: Pega Gen AI™ Coach
Pega Infinity '24.1 Update: What's New in Pega Gen AI™ Coach
Video duration: 10:42
What's new in Pega Platform '24.1: Pega Gen AI™ Coach

Pega Gen AI™ Coach is a feature introduced in the Pega Infinity '24.1 release that acts as a personal coach for employees to perform their work more effectively. It provides guidance, summarizes…

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Blogs

Take a deeper dive into Pega GenAI ⁠with expert insights and case studies in Pega Community Blog.

Support Center

Ask questions or join discussions in Pega Support Center to find support for Pega GenAI.

Latest Questions

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Latest Discussions

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