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Action Catalog for Customer Decision Hub Applications

Action Catalog for Customer Decision Hub Applications.

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Overview

This component provides a centralized catalog of all Actions configured in your CDH system, giving teams a level of visibility that is often missing. It acts as a comprehensive inventory tool rather than a runtime decisioning engine, bringing Actions, Treatments, Engagement Policies, Treatment Eligibilities, Contact Policies, and When Rules into a single unified view.

Built for CDH 24.x and above, the component installs in under five minutes and eliminates 10 to 11 weeks of custom development and testing effort.
It serves as a daily utility across multiple roles:

  • Developers can review and understand rule configurations
  • QA teams can validate setup and coverage
  • Business users can verify configurations without relying on IT
  • Marketing managers can quickly get answers without deep system knowledge
  • NBA specialists can manage and maintain rule inventory

It also provides the transparency required for compliance and audit readiness.

Key Features

Complete Action Catalog including
1. Action Properties
2. Treatment Properties (Including Eligibilities)
3. Engagement Policies
4. Contact Policies
5. When Rules

Resources

Logo

Version

01.01.01

Compatible with

Pega Platform '24.1 '24.2 '25.1.1

Product Owner

Lalit Agarwalla

Last updated

May 5, 2026

Product Capability

Decision Management
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