Error and Exception Handling Framework

The Error and Exception Handling Framework is a reusable Pega Platform component that helps implementation teams standardize how application errors, integration failures, business exceptions, and operational incidents are captured, classified, routed, and resolved.
The component provides a consistent exception handling pattern across case processing, integrations, background processing, and support workflows. It helps reduce fragmented error handling logic, improves visibility for support teams, and creates a repeatable foundation for diagnosis, triage, escalation, and remediation.
This offering is intended for Pega application teams, Lead System Architects, support teams, and delivery teams building or operating enterprise Pega applications. It is industry-agnostic and can be adapted across customer service, operations, financial services, healthcare, insurance, communications, and other Pega implementations.
The framework can be customized to align with each client’s exception taxonomy, routing model, severity matrix, notification needs, reporting requirements, and operational support process.
Compatible Pega version: 25.x and above