Pega Marketplace
Five9 Intelligent CX Platform
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes.
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Overview
Five9's unified, cloud-native offering enables hyper-personalized customer experiences and more empowered employees. This includes CCaaS inbound and outbound omnichannel services, AI Agents, WEM, and extensive administrator capabilities. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 delivers everything from a cloud-native, scalable, and 99.999% reliable and secure platform with a global footprint.
Pega integrates with Five9 through Pega Call™, which combines Pega Platform's business process management capabilities with Five9's Intelligent Cloud Contact Center. This integration enhances telephone-based customer interactions across various use cases, including service inquiries, telemarketing, sales, and collection efforts.
Key Features
- Blended CCaaS
- WEM
- AI Agents
- Digital Engagement
- Voice Engagement
- Reporting and Analytics
- Telco Services
- Automation and Orchestration
Resources
Partner Name
Five9, Inc
Tags
- Pega Products: Pega Call
- Industry: Utilities Internet, Web Services, and Social Media Communications Service Providers
- Product Capability: Agent Desktop Artificial Intelligence Cloud Services Customer Journeys Reporting Workflow Automation
- Pega Version compatibility: Pega Platform '24.2 '24.1 '24 '23 8.3 8.4 8.5 8.6 8.7 8.8 '25
- Geography: Americas EMEA Asia Pacific
Offering Type
Component