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Digital Prescriptive Maintenance

Manage every aftermarket services challenge with end-to-end intelligent automation

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Machine, product, and vehicle downtime is never acceptable. The new generation of always-connected consumers expect increasingly superior digital experiences. While today's factories include wireless connectivity and sensors to visualize the entire production line, manufacturers still face serious challenges mining data to minimize or eliminate downtime at the first sign of trouble. As a result, while enterprises chase digital transformation, many Industry 4.0 initiatives are failing.

With Pega's capabilities and AWS IoT, the core challenges of triggering and orchestrating aftermarket services - like warranty, maintenance, or parts return - are addressed through pragmatic, end-to-end intelligent automation. These technologies make business transformation possible across the entire value chain of an industrial enterprise - from product development through the aftermarket phase of moving a product into obsolescence. Together, Pega's low-code platform and AWS IoT's out-of-the-box services help manufacturers turn digital insights on machine health into instant action.

Key Features

  • Automatic maintenance case creation: Deploy AWS Digital Prescriptive Maintenance to automatically create a maintenance case that assigns tasks to things or people.
  • Business-rules validation: Pega's intelligent automation capabilities provide business-rules validation and triggers for complex adjacent processes.
  • Diagnose events before they happen: Digital Prescriptive Maintenance proactively optimizes the cost and duty cycle of devices and systems. The seamless combination of AWS IoT with Pega provides the most compelling digital transformation platform to keep machines and devices operating and vehicles on the road. In one unified environment, sensor data is captured and triaged, then combined with other event or reference information to recommend the right action and orchestrate the outcomes - enabling operations managers and engineers to prevent failures. A technician can be proactively dispatched to make fixes before the customer is even aware of a problem.
  • Pega Dynamic Case ManagementTM and AWS IoT: Pega Dynamic Case Management and AWS IoT maximize the operational performance envelope by sensing conditions, analyzing and prescribing the next best action for prevention or repair, and even issue automatic updates of embedded software. Pega makes all the proper notifications and even manages exceptions and escalations. Restore uptime and manage warranty processes that cross organizational silos.


=Amazon Web Services, Inc.

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Packaged Service Offering

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