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Capgemini Lending Transformation Solution (LTS)

Deliver true transformation to banks delighting customers and improving efficiencies

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Banks and other lenders can now deliver personal, relevant services without the hassle of duplicate data inquiries and long, "silent" wait cycles. Capgemini Lending Transformation Solution (LTS) packaged service offering is built on Pega's digital process automation (DPA) platform, which intelligently manages loan and mortgage lending processes - all so banks can achieve business optimization. LTS creates customer engagement in an unprecedented manner - using artificial intelligence (AI), next best action, and credit decision-making throughout the end-to-end process. The customer is at the heart of the process, experiencing seamless interactions, pre-scripted and personalized content - enhanced at every touchpoint, every time, across the customer journey.

What's more, this offering manages the entire lending experience at scale. Multiple roles can now team up to engage with the same customer to deliver high-quality credit and lending services. A high degree of configurability and flexibility ensure fast time to market for modified and new products. We create smart loan origination customer journeys, then can scale up by using visual business modeling tools.

Key Features

  • Digitally transform the loan origination process. By using best-of-breed digital capabilities like robotics, AI, text analytics and low-code, banks can create and run simplified journeys.
  • Provide decision-making in real time using data-driven analytical outcomes. Provide guidance and best practices for customers and customer-facing staff to ensure the most relevant conversations.
  • Run Pega processes as services to deliver unprecedented openness and reuse - all by connecting the underlying systems and data sources (both internal and external) to make highly informed decisions.
  • Use our score-based prioritization model to define your optimum transformation roadmap.
  • Redesign complex business rules, including credit evaluation, credit scoring, and maximization of automated execution. Banks can easily implement changes and always aim for impactful improvements.
  • Provide process management through integration touchpoints with online channels, communication infrastructure, and mainframe systems.
  • Renew legacy capabilities by building business services and APIs (open banking).
  • Increase team collaboration through workflow orchestration.


=Capgemini International BV

Partner Name



Offering Type

Packaged Service Offering
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