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Smart PLM (Provider Lifecycle Management)

Get the smart solution that actually works across the healthcare lifecycle

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The New Vision Smart Provider Lifecycle Management (PLM) solution manages four entities involved in the healthcare end-to-end lifecycle: the individual or organization, address, linkage, and network and reimbursement. Let our solution assist you with:

  • Provider onboarding
  • Provider servicing
  • Provider termination

Our key features in provider onboarding include:

  • Provider onboarding through a self-service portal
  • AI-powered document analyzer for smooth and faster credentialing
  • NPPES integration to pre-populate available provider information
  • Document data extractor through OCR to help pre-populate onboarding information
  • Melissa integration to help with:
    • Personate verification (US/CAN)
    • Global address verification
    • Global phone verification
    • Global email verification
  • Custom contract design (by LOB/category/plan)
  • Custom rate card design
  • DocuSign integration for e-signing
  • Contract negotiations
  • API-based modular component for smooth and easier integration with any third-party systems

Our servicing component manages the following areas and functionalities:

  • Demographic change
    • Provider name update
    • Contact add/update/terminate/reinstate
    • Address add/update/terminate/reinstate
    • Add/terminate/reinstate specialty
    • Add/terminate associations
    • Add/update/terminate/reinstate a network
    • Add/update/terminate/reinstate a reimbursement
    • Amend contract
    • Re-credential
    • Accept patient
    • Provider hierarchy design
    • Provider termination

Key Features

  • A self-service chatbot that uses conversational flows with Pega
  • Customer service that helps providers raise demographic change requests through IVR
  • Downstream integration with CAQH and NPDB that syncs with provider updates
  • Customer and configurable SLAs that define end-to-end process completion targets
  • Configurable approval process for updating demographic changes
  • Provider directory at your fingertips with the 360-degree provider dashboard
  • Robotics process to help processing complex roster files (in phase 2.0 release)
=New Vision Softcom and Consultancy Pvt Ltd

Partner Name

New Vision


Offering Type

Packaged Service Offering

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