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Support Article

Email attachments not shown

SA-8604

Summary



Correspondence Email does not show attachment list. However, the received email has all attachments.

Error Messages



Not Applicable

Steps to Reproduce



1. Configure Outbound Email Server.
2. Create flow to Send Correspondence email with attachments from PRPC.

Received Email in Outlook:

PRPC Correspondence Email:



Root Cause



The root cause of this problem is a defect in Pegasystems’ code or rules. 
Wrong page name was updated with pyWorkPage.pyAttachments in Data-Corr-Email.Show HTML rule. Unwanted break was present in attachment page list.

Resolution



Perform the following local-change:
Update AllAttachments page with pyWorkPage.pyAttachments in Data-Corr-Email.Show HTML rule. Remove the unwanted break in the attachment page list loop.

Published April 26, 2016 - Updated October 8, 2020

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