Support Article
Unable to open an instance using the given inputs
SA-32681
Summary
User have a rule in the production ruleset and the ruleset is there in the ruleset stack of the operator but still when they are trying to open the rule using Obj-Open method, it is throwing an error saying the rule cannot be opened.
Error Messages
Unable to open an instance using the given inputs: pxObjClass = "Rule-ASW-RequestSource", pyClassName = "ANZ-SW-Work", RequestSource = "RS@1"
Operator ID SITDev
Requestor ID H898767D515F580992639EB68AC305836
Steps to Reproduce
1. Create rules in production ruleset.
2. Try to access that from user.
Getting below error as rule not able to open.
Root Cause
Data page was on node level, and its access group did not has the production rule set being accessed via activity.
Resolution
Access group of datapage was updated with production ruleset to resolve the issue.
Published February 6, 2017 - Updated October 8, 2020
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