Support Article
Structure of the data content is not maintained in Email body
SA-33695
Summary
Mail does not show the data content properly when an E-mail is send to the user by calling SendEmailNotification Activity.
Error Messages
Not Applicable
Steps to Reproduce
1. Create a email correspondence rule and refer a section in it.
2. Create an activity with two steps:
a . Set Property-Set-Corr to the correspondence rule.
b. Call SendEmailNotification to send email with the content of the correspondence rule.
3. Use the activity as a utility in the flow.
4. Observe that the structure of the data content is not maintained.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Dynamic layout ,css will not be carried out to email.
The only way the css/styles/Div can be carried is by using non-auto generated sections with inline styles and in parallel an enhancement request is also raised so that it can be addressed in near future.
Note: An enhancement request, FDBK-18322, has been created for consideration by Pega Product Management.
Published February 28, 2017 - Updated October 8, 2020
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