Bridging Business and Technology

At Bank of Ireland, the journey to deliver personalised customer experiences at scale depends not only on powerful decisioning capabilities but also on efficient operational processes. To achieve this, we implemented Pega 1:1 Operations Manager as a core enabler within our Customer Decision Hub ecosystem.
Discover how Bank of Ireland’s business and technical teas partnered to implement Pega 1:1 Operations Manager and streamline Customer Decision Hub operations. Learn how the team optimised change management, documentation, and approvals to accelerate deployment and enhance collaboration across business and decisioning architects. A practical look at driving operational excellence through structured governance and smarter workflows.