Agentic Customer Service isn’t about letting AI run wild.

Join Andi Mutlow and Matt Lake to unpack what’s really important in agentic design, and how to build autonomous service agents without sacrificing control, trust, or outcomes.

You’ll see how the newest out‑of‑the‑box agentic tools in Pega Customer Service enable production‑ready building blocks that work together — grounding autonomy in process, policy, and context, with guardrails like identity verification, explicit context handling, and safe escalation when confidence drops.