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Support Article

Degradation of SLA agents performance for Pega-ProCom agents

SA-45835

Summary



Degradation of SLA agents performance for Pega-ProCom agents.


Error Messages



Not Applicable


Steps to Reproduce



Unknown


Root Cause



A change was made to clone the SLA agents. This patch utilized a configuration setting to clone Pega-ProCom to multiple custom rulesets or create a new agent rule in a custom ruleset with multiple rows for the ServiceLevelEvents agent in that rule.


Resolution



Apply HFix-38543.


Published November 21, 2017 - Updated October 8, 2020

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