Support Article
Unable to view multiple External user screens in SORT
SA-1259
Summary
Unable to view two Directed Web Access (DWA) screens in tabs of the same browser.
Error Messages
Access denied
This request for information cannot be processed (another request is currently being processed).
Steps to Reproduce
Create two DWA links and open them in two different tabs of same browser.
Root Cause
PRPC intentionally limits sessions to one DWA link.
Resolution
Submitted product enhancement request item FDBK-9093.
Published January 31, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.