OVERVIEW 
Pega Customer Service for Communications cuts across silos with the center-out approach to provide a truly omnichannel experience to end customers. Leverage industry-specific out-of-the-box micro-journeys and data models to deliver cost-effective, high-quality customer service through your teams. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver a seamless experience driven by customer history and case information.