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Pega Customer Service for Communications

Background

Pega Customer Service for Communications

Streamline customer service with out-of-the-box communications solutions.

OVERVIEW 
Pega Customer Service for Communications cuts across silos with the center-out approach to provide a truly omnichannel experience to end customers. Leverage industry-specific out-of-the-box micro-journeys and data models to deliver cost-effective, high-quality customer service through your teams. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver a seamless experience driven by customer history and case information.

Documentation

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Latest Questions

  • Posted by sandroRome on Apr 26, 2024

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Latest Discussions

  • Posted by venkataRamanap0408 on Feb 29, 2024

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