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Pega Customer Service for Communications

Streamline customer service with out-of-the-box communications solutions.

 

OVERVIEW  
Pega Customer Service for Communications cuts across silos with the center-out approach to provide a truly omnichannel experience to end customers. Leverage industry-specific out-of-the-box micro-journeys and data models to deliver cost-effective, high-quality customer service through your teams. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver a seamless experience driven by customer history and case information.

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Customer Service for Communications

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DESIGN BEST PRACTICES

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Use Cases

Discover Microjourneys™ - pre-defined use cases of the product that are easy to implement and help bring business outcomes quickly.

This use case helps reduce the number of long, complex calls to the call center and increases customer satisfaction by creating a frictionless mobile experience.

Provides a view of most recent two bills and the differences between them by line item. Includes dynamically generated scripting at the top that summarizes the difference.

With this Use Case, customer service representatives (CSRs) can quickly add a new mobile device and plan for customers by showing only compatible add-ons and accessories based on the product selected.

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