Skip to main content

Pega Customer Service for Communications

Streamline customer service with out-of-the-box communications solutions.

 

OVERVIEW  
Pega Customer Service for Communications cuts across silos with the center-out approach to provide a truly omnichannel experience to end customers. Leverage industry-specific out-of-the-box micro-journeys and data models to deliver cost-effective, high-quality customer service through your teams. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver a seamless experience driven by customer history and case information.

Documentation

Get recommended resources for Customer Service for Communications
in Pega Documentation.

Support Center

Ask questions or join discussions in Pega Support Center
to find support for Customer Service for Communications.

Latest Questions
Latest Discussions

Other resources

Pega Marketplace

Browse community-created solutions, components, and language packs that maximize the value of your product.
Go to Pega Marketplace

Microjourneys

Learn more about Microjourneys - end-to-end use cases broken into smaller pieces.
Explore Microjourneys
Did you find this content helpful? Yes No
Want to help us improve this content? Suggest Edit

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us