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Course
Mar 24, 2019

In this module, students apply service levels at the case, stage, process, and assignment level to increase speed to resolution.

Course
Mar 24, 2019

This module teaches you the basics of configuring dynamic content in your user interface.

Course
Mar 24, 2019

In this course, students learn about cases and data in a Pega Sales Automation™. Upon completion, students can create a Pega Sales Automation application, populate the application with data, configure and customize the application for the sales organization.

Course
Mar 24, 2019

Dive deeper into the features, capabilities and benefits of Pega Marketing in this certification course. Learn about the components that enable real-time, always- on marketing across outbound and inbound channels. Get hands-on experience building multi-channel marketing campaigns and adapting Next-…

Course
Mar 24, 2019

Pega Sales Automation™ shifts the paradigm of sales and sales coaching from reactive to proactive, and from instinct-driven to insight-driven. The built-in artificial intelligence (AI) capabilities identify the best leads, opportunities, and personalized Next-Best-Actions for each sales…

Course
Mar 24, 2019

In this module, students learn about class structure and creating a hierarchy of modular, reusable case types in their applications.

Course
Mar 24, 2019

In this module, students learn how to describe a business process in a Pega Platform application as a case type and implement a workflow using stages and steps.

Course
Mar 24, 2019

This module teaches you how to design a form with labels, fields, and other data elements arranged and organized to create a positive user experience.

Course
Mar 24, 2019

Students learn how to read from and write to databases in Pega Platform applications.

Course
Mar 24, 2019

This module teaches you about presenting a sequence of user interface forms within a process to optimize navigation.