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Support Article

Agent Monitoring Options



Developer wants to know  what option are for Agent Monitoring Options provided by Pega.


There are two ways to monitor Agent in PRPC AES or SMA which are been provided by PEGA .

AES is better tool compared to SMA for monitoring agents.
More details egarding AES can be found at the below location:

Published January 31, 2016 - Updated December 2, 2021

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