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Support Article

BadClassDefs errors in the logs post application installation

SA-57317

Summary



Errors related to the 'Data-Channel-Process-' and 'CustomerChat' classes occur after installing Pega Customer Service 7.31.


Error Messages



[ L37062WUS] [ STANDARD] [ ] [ ] (res.CacheDataToCandidateMapper) WARN - Unable to load RULE-OBJ-MODEL DATA-CHANNEL-PROCESS- PYDEFAULT #20171021T110200 due to Database-BadClassDef Data-Channel-Process-; This may cause the wrong rule to run during rule execution.

[ L37062WUS] [ STANDARD] [ ] [ ] (res.CacheDataToCandidateMapper) WARN - Unable to load RULE-OBJ-MODEL CUSTOMERCHAT SETCHATPARAMETERSFORSAFEURL #20171021T103447 due to Database-BadClassDef CustomerChat; This may cause the wrong rule to run during rule execution.



Steps to Reproduce

Install Pega Customer Service 7.31 and restart the system. 


Root Cause

The 'Data-Channel-Process-' and 'CustomerChat' classes were refactored and are not used in the application. However the class definitions were not removed from the install package.


Resolution



The 'Data-Channel-Process-' and 'CustomerChat' classes are not utilized during runtime and these warnings can be safely ignored.


 

Published July 23, 2018 - Updated December 2, 2021

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