Skip to main content

Support Article

Case ID sequence Incorrect when case is created in Pega 8.3



Post upgrade to Pega Platform 8.3, the Case ID sequence is incorrect on creating cases with different users.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the User portal.
  2. Click Create.
  3. Navigate to New Submission > Casualty. Verify the Case ID created.
  4. Log in with Testuw_rc enduser.
  5. Click Create.
  6. Navigate to New Submission > Casualty.

Root Cause

This behavior is as per Pega product design.


Here's the explanation for the reported behavior:

From Pega Platform 8.3, Pega updated the API used for Case ID generation from getdataUniqueID to getUniqueID to improve the performance of a multi-node system.
Suggest Edit

Published November 10, 2019 - Updated November 24, 2019

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us