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Case IDs increase daily by 1000

SA-103704

Summary


The case IDs increase everyday by 1000 and users do not have the case IDs in strictly increasing sequence.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



From Pega Platform 8.3, the API used to create the case ID has changed. In a multinode environment, the idGenerator/defaultBatchSize Dynamic System Setting (DSS) value determines the batch IDs allocated to different nodes.

For example:

In this scenario, the DSS value is 1000 and two nodes are present. 

The request received for case creation by Node 1, created the case ID from 1-1000.
The request received by Node 2 created a case ID from 1001-2000.

Hence, the sequence is not the same as it was earlier. This is performed only when case creation is in a large number on a daily basis, in order to increase performance.



Resolution



Perform the following local-change to maintain the sequence strictly:

Set the idGenerator/defaultBatchSize DSS value to 1 since the number of case creation is less.
Suggest Edit

Published March 11, 2020 - Updated March 12, 2020

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