Support Article
Degradation of SLA agents performance for Pega-ProCom agents
SA-45835
Summary
Degradation of SLA agents performance for Pega-ProCom agents.
Error Messages
Not Applicable
Steps to Reproduce
Unknown
Root Cause
A change was made to clone the SLA agents. This patch utilized a configuration setting to clone Pega-ProCom to multiple custom rulesets or create a new agent rule in a custom ruleset with multiple rows for the ServiceLevelEvents agent in that rule.
Resolution
Apply HFix-38543.
Published November 21, 2017 - Updated October 8, 2020
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