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Degradation of SLA agents performance for Pega-ProCom agents



Degradation of SLA agents performance for Pega-ProCom agents.

Error Messages

Not Applicable

Steps to Reproduce


Root Cause

A change was made to clone the SLA agents. This patch utilized a configuration setting to clone Pega-ProCom to multiple custom rulesets or create a new agent rule in a custom ruleset with multiple rows for the ServiceLevelEvents agent in that rule.


Apply HFix-38543.

Published November 21, 2017 - Updated October 8, 2020

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